Refund policy
Return & Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
To initiate a return, please contact us at helpteam@touchuppaint.co.uk or through our store’s contact form.
If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package. Please note that any items sent back without prior return authorization will not be accepted.
For any return-related inquiries, feel free to reach out to us at helpteam@touchuppaint.co.uk.
Damages & Issues
Upon receiving your order, please inspect your items carefully. If you notice any defects, damages, incorrect items, or if the product does not match your vehicle’s paintwork, please contact us immediately so we can address the issue promptly.
Exceptions / Non-Returnable Items
Certain items, such as custom-mixed orders, are non-returnable. If you have any questions regarding the eligibility of your item for return, please get in touch with us.
Exchanges
The quickest way to receive the item you need is to return your existing item first. Once your return is approved and processed, you may proceed with a new purchase for the replacement product.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Please note that banks and credit card companies may require additional processing time to post the refund to your account.
If you have not received your refund after 15 business days from the date of approval, please contact us at helpteam@touchuppaint.co.uk for further assistance.
We appreciate your business and strive to provide the best service possible. If you have any concerns, don’t hesitate to reach out to our support team!
